Experiences refined for people
Let’s face it–no matter how delicious the food is, how great the product is, or how successful a campaign is; if the customer service is bad, there’s a high likelihood you won’t be back. This is why KORTX promises exceptional customer service every day.
KORTX offers solutions that consistently exceed client goals and expectations, but the main reason our clients stay? Our people. Our approach to the client experience keeps them coming back.
One of my favorite quotes is, “People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” That’s how we approach customer service. Our team members are our personality–responsive, personable, kind, and consultative.
Marketing isn’t easy, and we’re here to make it as easy as possible for our partners.
No matter the financial commitment, every client partnering with us receives a dedicated, consultative Account Manager to support them from activation through execution and beyond.
We want you to succeed as much as we want to succeed–because we want to make you look good!
Plenty of partners out there are “yes men,” taking direction without asking questions. That’s not us. We don’t settle for surface-level solutions. Our team challenges our clients when it benefits their goals, ensuring campaigns go beyond immediate results and align with long-term success.
It starts before we launch a campaign with a KPI supporting the brand’s objectives. If a client says sales are their ultimate goal, but the KPI is CTR, we’ll ask, “How has CTR proven to drive sales historically?” If there’s no clear answer, we’ll re-evaluate the KPI.
For this example, we might explore placing tags on the site and optimizing toward a desirable action, thus supporting their ultimate goal of driving sales.
Even if a campaign performs well, we’ll keep refining. Are we seeing strong performance from a specific audience? We’ll double down on that in the next initiative. This constant drive to improve sets our Client Services team apart.
“I have been partnering with KORTX for over a year, and during this time, they have proven to be an exceptional partner in adding value to our clients. Initially, we optimized to CTR on the account, but after switching to site actions based on their suggestion, we’ve gained much more valuable insights from the data. The Kampus dashboard has been instrumental in providing meaningful direction as we analyze user behavior on the client site and recommend creative strategies.
KORTX’s service is unmatched in the industry. James and Erik are consistently thoughtful and responsive, offering valuable input and recommendations both during the planning phase and mid-campaign. I also appreciate the Kampus dashboard’s intuitive design, which has been invaluable for our weekly and monthly performance updates to the client.”
Instant gratification has become increasingly prevalent. That’s why we’ve built tools that deliver the data and answers you need at your fingertips.
While our team remains the backbone of our support, Kampus is our always-on, comprehensive automated marketing platform, offering campaign information, real-time reporting, insights, invoices, and more–all in one place.
Unlike “one-size-fits-all” platforms, with Kampus, we guarantee a fully tailored experience, from custom dashboards to real-time insights that fit your needs. No two campaigns are the same and our technology reflects that, so you can focus on what matters most.
“Kampus has been an amazing benefit and tool from our partnership with KORTX. Our team enjoys utilizing the platform to tap into campaign performance in real time. We’re excited to see how it continues to evolve, helping us be more strategic marketers! I also value how dedicated and responsive the KORTX team is; they’re always happy to jump in and assist, no matter what the request.
Our partnership has not only driven campaign success for our clients but also given our team the confidence to push them to think bigger and further tap into other KORTX capabilities.”
We happily face the challenge of our promise to deliver high-quality service to our clients. That’s where our Service Level Agreements (SLAs) come in. From the onset, we set clear expectations around all campaign deliverables. While our team is highly responsive and always realistic, quality is never compromised.
SLAs benefit both our clients and our team members by keeping business operations scalable. They play a key role in:
Throughout our partnership, there are key moments we take pride in. From the initial planning and understanding of your target audience to campaign analysis and even small gestures like sending a Starbucks gift card as a pick-me-up in a hectic week, these are the moments where we thrive.
“KORTX has been an invaluable partner in helping us navigate the increasingly data-driven landscape of our industry. Their ability to measure campaign performance and activate on 1st-party audience segments has significantly impacted our success. With tools like Axon and Kampus, we can easily see performance metrics while also developing unique audience segments that drive our campaigns forward. What stands out most is how KORTX seamlessly integrates with our team, going beyond transactional interactions.
They truly care about delivering results, consistently putting on the agency planner hat, and making proactive recommendations to enhance outcomes.”
We want to ensure our customer service meets and exceeds our client expectations. This is why we incorporate a simple 1-question survey within the Kampus platform alongside client outreach for feedback. We value and appreciate every response and utilize this feedback to refine the KORTX customer experience.
Are you a current client? We’d love to hear from you!
If you’re a current client and wish to provide us with feedback, please fill out this form. We always use your feedback to refine our customer experience.
We never view ourselves as a “vendor” in any transaction but as an integrated partner—a true extension of your team. If our clients and brands aren’t succeeding, we’re not succeeding. While our platforms give you full access to your campaign needs, our team remains the backbone of our client support
Jess Ostrom is our VP of Client Services and nerds out about the stories data can tell us.
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